Privacy Policy

Information you provide directly:

• Name, company name, email address, and phone number (via enquiry and contact forms)
• Project details such as building type, number of floors, and location
• Newsletter subscription email addresses
• Communications and correspondence with our team

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the website
• Referral source (how you found our website)
• Device type and operating system

• To respond to your enquiries and provide quotations for elevator projects
• To communicate about ongoing projects, service schedules, and AMC renewals
• To send newsletters and updates about our products and services (only with your consent)
• To process service requests and manage customer relationships via our CRM
• To improve our website, products, and services
• To comply with legal obligations under applicable Indian laws

We process your personal data on the following legal bases:

• Contract performance — to fulfil service agreements
• Legitimate interests — to respond to enquiries and improve services
• Consent — for newsletter subscriptions and marketing communications
• Legal obligation — to comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service partners — only when necessary to deliver our services (e.g., material suppliers, subcontractors)
• Government authorities — when required by law or court order
• Professional advisers — lawyers, accountants, under strict confidentiality

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Customer enquiry data: 5 years from last contact
• Active project and service records: duration of contract + 7 years
• Newsletter subscriptions: until you unsubscribe

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure server infrastructure and access controls
• Restricted access to customer data on a need-to-know basis
• Regular review of our data security practices

However, no method of transmission over the internet is 100% secure. We encourage you to contact us directly if you have concerns about your data security.

Our website may use essential cookies to improve your browsing experience. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your data (subject to legal obligations)
• Withdrawal of consent — unsubscribe from marketing communications at any time
• Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at sales@vertigoelevators.com.

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. Significant changes will be notified via email to registered subscribers where possible.

For any privacy-related concerns or to exercise your rights, please contact our Grievance Officer:

Vertigo Smart Lift Technologies Pvt. Ltd.
No 35, 3rd Floor, 2nd Main, 1st Cross, Teachers Colony, Manasa Nagar, Bengaluru, Karnataka 560072
📞 +91 9611166208  |  📧 sales@vertigoelevators.com
We will respond to your request within 30 days.