Effective Date: 1st January 2024 | Last Updated: 04 November 2026
Important: Elevator installation and maintenance are project-based professional services. Cancellation and refund terms differ depending on the stage of the project. Please read this policy carefully before placing an order.
This Refund and Cancellation Policy applies to all services offered by Vertigo Smart Lift Technologies Pvt. Ltd. including new elevator installation, modernisation, Annual Maintenance Contracts (AMC), and emergency repair services.
Given the nature of custom-manufactured elevator systems and project-based engagements, the following cancellation terms apply:
| Cancellation Stage | Refundable Amount | Deduction / Charge |
|---|---|---|
| Within 48 hours of order confirmation (before any procurement) | 90% of advance | 10% administrative fee |
| After procurement but before manufacturing | 50% of advance | 50% retained for material costs incurred |
| After manufacturing has commenced | Non-refundable | Full advance forfeited; balance payment may be due |
| During or after installation | Non-refundable | Full payment remains due as per agreement |
AMC contracts are typically signed for 12-month periods with the following cancellation terms:
AMC transfers to a new property owner are permitted with written notice. No cancellation fee applies for transfers.
Emergency call-out fees and one-time repair charges are non-refundable once the technician has been dispatched. If the issue cannot be resolved due to factors outside our control (unavailable parts, access restrictions), a partial refund of unused labour time may be issued at our discretion.
Modernisation projects follow the same cancellation schedule as new installations (see Section 1). As modernisation involves removal of existing components and custom fabrication, cancellations after work has commenced will not attract a refund of advance payments.
If an installation defect is identified during the warranty period (12 months from handover), we will repair or replace the defective component at no charge. This is not a refund but a warranty rectification. Refunds for completed installations are not provided — our obligation is to rectify the defect.
Approved refunds will be processed within 15–21 working days from the date of approval via the original mode of payment (bank transfer, NEFT/RTGS). Refunds to cheque payments will be issued by account-payee cheque. Service Tax / GST amounts already paid to the Government cannot be refunded.
All cancellation requests must be submitted in writing to:
📧 sales@vertigoelevators.com
📞 +91 9611166208
Please include your order reference number, project address, and reason for cancellation. Our team will acknowledge your request within 2 working days and communicate the applicable refund amount.
Vertigo Smart Lift Technologies Pvt. Ltd.
No 35, 3rd Floor, 2nd Main, 1st Cross, Teachers Colony, Manasa Nagar, Bengaluru, Karnataka 560072
📞 +91 9611166208 | 📧 sales@vertigoelevators.com
Mon–Sat: 9:30 AM – 6:00 PM
