Warranty Policy

Vertigo Smart Lift Technologies Pvt. Ltd. provides a 12-month comprehensive warranty on all new elevator installations, commencing from the date of official handover and acceptance by the client. This warranty covers:

• Manufacturing defects in elevator components supplied by us
• Workmanship errors in installation by our certified technicians
• Electrical and control system failures under normal operating conditions
• Mechanical failures of drive systems, guide rails, and safety gear
• Door operator malfunctions (mechanical and electrical)

The warranty does not cover damage or failure arising from:

• Misuse or negligence — improper use beyond rated load capacity, forcing doors, or vandalism
• Unauthorised modifications — any changes made by parties other than VertiGo-certified technicians
• Normal wear & tear — consumables such as wire ropes, brake linings, lubricants, filters, and belts
• External causes — power surges, voltage fluctuations, flooding, fire, lightning, seismic activity
• Civil and structural defects — shaft defects, pit flooding, or building settlement not attributable to our installation
• Cosmetic damage — scratches, dents, or surface finish damage after handover
• Lapsed AMC — elevators not covered by an active Annual Maintenance Contract after the warranty period

To activate and benefit from the full warranty:

1. Sign the Handover & Acceptance Certificate at the time of installation completion
2. Register your elevator by emailing your handover certificate reference to sales@vertigoelevators.com
3. Keep the warranty card and all documentation provided at handover

Failure to register does not void the warranty but may delay response times for warranty claims.

If you experience a defect during the warranty period:

1. Contact our support team at +91 9611166208 or sales@vertigoelevators.com
2. Provide your project reference number, installation address, and description of the issue
3. Our team will schedule an inspection visit within 48 hours of your complaint (working days)
4. If confirmed as a warranty defect, repair work will commence within 5 working days

Emergency breakdown situations (elevator stuck, safety system failure) are given priority response within 4–8 hours.

All replacement parts used during warranty repairs will be genuine VertiGo-approved components. Replaced parts become the property of VertiGo Elevators. The warranty on replaced components continues for the remainder of the original warranty period, or a minimum of 3 months, whichever is longer.

Upon expiry of the 12-month warranty, we strongly recommend enrolling in our Annual Maintenance Contract (AMC) to ensure:

• Scheduled preventive maintenance visits (quarterly or monthly)
• Priority breakdown response
• Discounted rates on spare parts and repairs
• Compliance with lift safety regulations
• Detailed service reports after each visit

Contact us for a customised AMC quote tailored to your elevator usage and building requirements.

Modernisation of existing elevator systems carries a 6-month warranty on the newly installed components and workmanship. Components not replaced during modernisation are excluded from this warranty. A full system warranty becomes available upon complete elevator replacement.

Our warranty obligations are limited to repair or replacement of defective parts and labour. We do not accept liability for business losses, loss of use, or consequential damages arising from elevator downtime during warranty repairs. Our total warranty liability shall not exceed the original purchase price of the defective component.

Vertigo Smart Lift Technologies Pvt. Ltd. — Warranty Support
No 35, 3rd Floor, 2nd Main, 1st Cross, Teachers Colony, Manasa Nagar, Bengaluru, Karnataka 560072
📞 +91 9611166208 (Emergency: +91 9611155704)
📧 sales@vertigoelevators.com
🕐 Mon–Sat: 9:30 AM – 6:00 PM | Emergency breakdown: 24/7